Java Developers (3)- IVR Applications


Posted By

Franklin Key Associates

Job Description

Our client provides a hosted Interactive Voice Response (IVR) service that is unparalleled in our industry due to our patented approach to speech recognition. Millions of users experience the world’s best phone-based self-service using our system. We eliminate the typical frustration associated with traditional IVRs by applying our technologies and “understanding” to customer service our client. The opportunity to work for our client will allow you to be a part of something that is changing the world of phone and web self-service. They pride themselves on extraordinary service and performance for thier impressive list of clients. As a valued, respected employee at our client, you will receive a competitive salary, stock options, and benefits. Our work environment is flexible and collaborative.

** IVR experience is NOT required - Key is solid JAVA with competent XML **
 

Responsibilities:
As a member of the application development team you will be responsible for building voice and web applications for an impressive list of clients. You will enjoy the benefits of working closely with our clients, using Agile development methodologies, and projects with durations measured in weeks and not months. All of this yields the satisfaction of seeing the results of your work put to use to deliver benefits to our customers and growth opportunity for the company. Development responsibilities include translating client requirements to application specifications, building multi-channel applications, providing project plans, and integrating with our clients’ systems. You will do this working in a highly collaborative environment and by working with our QA and professional services teams to deliver high-quality deployments.

Who you are:  SMART! Curious - always looking for better ways.  Self-starter – not a cowboy/girl, but one who is comfortable taking the initiative rather waiting to be asked.  Work well with ambiguity and look for ways to turn complex into structured simplicity.  Enjoy what you do technically that makes a positive difference in how people do things – assimilate technology to adding value.  Can handle a fast pace - driven by a variety of challenges.  Can work alone but motivated by sharing success of a team.

 

Requirements

Required Skills: • Excellent Java and Javascript • XML • Technical documentation skills, e.g., UML Pluses • Web Services (SOAP, REST) • Eclipse & Subversion • Experience in developing of voice applications • Experience with call center or customer service applications • ASR Grammar development (GrXML, SRGS - Speech Recognition Grammar Specification, etc) • IVR platform (Edify, Nuance, Intervoice, Genesys, Cisco, etc) and VRU software development • CTI platform familiarity (Genesys Tserver and CT Connect) • VXML

Industry

Technology - Software

Location

  • Franklin
  • MA
  • United States

Company Contact Information

  • Company: Franklin Key Associates
  • Contact: Bob Norton
  • Phone: 508 520-3500
  • Fax: 508 520-3535
  • Email: bob@franklinkey.com
  • Website: http://www.franklinkey.com
  • Address: 430 Franklin Villlage Drive # 184 Franklin, MA 02038-4007 United States